AISeveral improvements have been introduced across the platform to enhance ticket management, large CSV processing, and audit traceability.
My Tickets – Detailed View Improvements
The My Tickets detailed view has been improved to display dynamic user and contact information, providing clearer and more complete information when reviewing ticket details.
CSV – Background Processing for Large Files
The CSV update and synchronization process has been improved to better support large CSV files. When a folder is resynchronized, the process now runs in the background, preventing large files from blocking or slowing down the user’s session.
Users receive an initial message indicating that the process is running, and once the synchronization is successfully completed, an email notification is sent confirming completion.
Audit Trail – New Dashboard and Traceability Improvements
The Audit Trail section has been enhanced with a new dashboard and additional tracking capabilities.
The update includes:
- Updated naming to Audit Trail.
- A new panel showing the number of documents generated for download.
- Tracking of downloaded ZIP files.
- A panel showing the number of documents sent.
- A new Traceability column, allowing users to review and verify the traceability associated with Audit Trail records.
These improvements provide greater visibility into platform activity and make it easier to track document-related actions.