Fixed an issue in Data Management where editing a record and saving the changes caused the entered data to be cleared or displayed as blank. Edited information is now saved and retained correctly, ensuring that Data Management records are not lost after being updated.
Fixed an issue in Forms where selecting Spanish displayed the Chilean flag. The language selector now correctly displays the Spanish flag when Spanish is selected, ensuring the visual representation matches the configured language.
Fixed an issue where form data was not saved when users selected Save as Draft. Previously, users could save a form as a draft, but the information entered in the fields was not retained. Form data is now correctly stored when saving as a draft, allowing users to return later and continue completing the form …
Bug Fix – Form Draft Data Is Now Saved Correctly Read More »
Fixed an issue where Cloudia responded in English regardless of the language used by the user. Cloudia now automatically detects and responds in the same language as the user’s question, providing a more consistent and natural support experience across supported languages.
Several improvements have been introduced across the platform to enhance ticket management, large CSV processing, and audit traceability. My Tickets – Detailed View ImprovementsThe My Tickets detailed view has been improved to display dynamic user and contact information, providing clearer and more complete information when reviewing ticket details. CSV – Background Processing for Large FilesThe …
Platform Updates – My Tickets, CSV Processing & Audit Trail Read More »
Fixed an issue where the document preview was not displayed while users were completing a form, even when the form configuration was set to show the document. The preview visibility setting now works correctly: when Show Document is enabled, users can view the associated document while completing the form; when disabled, the document remains hidden …
Bug Fix – Document Preview Displayed Correctly in Forms Read More »
Improved the filtering experience in Automations by adding support for multiple selections within the same filter in both Global Filter and Launch Workflow. Previously, selecting a value immediately applied the filter and refreshed the results, requiring users to reopen the filter each time they wanted to add another selection. Now, users can select multiple names …
New Feature – Multiple Filter Selections in Global Filter and Launch Workflow Read More »
Fixed an issue where the “View Detail” action in My Tickets incorrectly allowed users to modify ticket information. Previously, users could make changes from the View Detail screen, and after saving, the platform displayed a misleading “Ticket Edit Failed” message even though the modifications were successfully applied. Now, View Detail works as a read-only view …
Bug Fix – “View Detail” in My Tickets Is Now Read-Only Read More »
Improved folder organization by adding ascending numerical sorting. Folders with numerical names are now automatically displayed in the correct numeric sequence, making it easier to navigate and locate folders, especially when managing large folder structures.
Fixed an issue where the BUK migration did not correctly process certain valid Chilean RUT formats, specifically RUTs below 10 million and RUTs with a K verification digit. The migration now correctly recognizes and processes these RUT formats, allowing the corresponding users and records to be migrated without validation errors.
Use this form to reach our agent quickly. We're here to assist you.
Learn how we handle your information in our Privacy Policy.
AI