AIWe have added a new management feature inside the Users module, allowing administrators to activate or deactivate user accounts directly from the platform.
Deactivate User
When a user is deactivated:
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They can no longer sign in or use any feature of the platform.
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Their license becomes available, allowing the client to assign or create a new user within their subscription plan.
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The deactivated user will remain visible in the list with a clear “Deactivated” status, so they can be reactivated at any time.
Activate User
When reactivating a user:
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Activation is only possible if the client has available user slots in their subscription.
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If no user slots are available, activation is blocked and the system will display a message such as:
“You cannot activate this user because you have no available user slots in your plan.”
Important Notes
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This new feature is independent from the Support/Responsibility module, where support agents enable or disable capabilities.
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The activation process respects the subscription limits shown in the client’s plan details. If the maximum number of allowed users is reached, activation cannot proceed.