AIIntroduced a new “Need Help” tab to streamline support interactions and reduce confusion between support, Cloudia, and internal ticket systems.
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Removed the support icon from the upper right corner and the Cloudia icon from the lower left corner.
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Replaced both with a single “Need Help” tab, which provides three options:
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Start a conversation with the Cloudia chatbot.
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Open a new window with the Legale.io tutorials at https://legale.io/docs/.
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Access the Request Support chat, replicating the previous support icon behavior.
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Updated the support chat language to remove duplicate text and include the request number.
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Added Cloudia’s avatar to conversations and changed the chatbot’s response color from blue to light orange, aligning with Legale’s branding.