Fixed an issue where the “View Detail” action in My Tickets incorrectly allowed users to modify ticket information.
Previously, users could make changes from the View Detail screen, and after saving, the platform displayed a misleading “Ticket Edit Failed” message even though the modifications were successfully applied.
Now, View Detail works as a read-only view as intended. Ticket information cannot be modified or saved from this screen, preventing unintended changes and misleading error messages.