Introduced a new “Need Help” tab to streamline support interactions and reduce confusion between support, Cloudia, and internal ticket systems. Removed the support icon from the upper right corner and the Cloudia icon from the lower left corner. Replaced both with a single “Need Help” tab, which provides three options: Start a conversation with the …
New Redesign for Cloudia – Unified Support Interface Read More »
Updated the My Tickets section with cosmetic and usability improvements: Clicking on the My Tickets text menu now automatically opens the chat to create or manage tickets, eliminating the need to press the “Create Ticket” button. The ticket page has been redesigned to include two basic graphs: My Tickets per Month and Team Tickets per …
My Tickets – UI Enhancements and Dashboard Graphs Read More »
Enhanced the display of forms to ensure consistent layouts across desktop and mobile devices. Forms configured for a single-column layout will now preserve this structure on mobile. Dropdown fields have been adjusted to display correctly without compression, and the submit button is now fully visible and accessible on smaller screens.
Fixed an issue where the Cloudia chatbot’s Send button was unresponsive. After typing a message and pressing Enter or clicking the button, nothing happened and the message wasn’t sent. The issue has been resolved so that messages are now delivered correctly, displayed in the chat, and responses are generated as expected.
Fixed two issues in the My Tickets section: The menu now correctly highlights in orange with marked text when selected, matching the behavior of other menu items. Resolved an error that occurred when creating a contact with viewer access, ensuring the process completes without issues.
Resolved an issue where the document viewer displayed the same file repeatedly, showed some attachments only as thumbnails, or failed to display others entirely. All attachments are now displayed correctly in their original format and are fully accessible to the end user.
Fixed an issue where the “Next” button on the dashboard filters was unresponsive after being clicked. The navigation now works correctly, allowing users to proceed through filtered results.
Fixed an issue where applying filters in CSV automations caused documents generated by the automation to display spelling errors related to special characters. The system now handles special characters correctly during document generation.
Fixed an issue where conditional variables were not appearing correctly in the smart document preview, ensuring that all conditional paragraphs render as expected.
Resolved an issue in the FEA enrollment process where the Civil Registry validation step was being skipped during enrollment. Additionally, the enrollment flow no longer resets when the browser is refreshed after creating the PIN; the user can now continue from where they left off.
