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Interested in joining the legale.io team? Explore further below.
Customer Success Manager, Shared Success (Remote)
As a Customer Success Manager with a focus on shared success at Legale, you’re all about making sure our customers have the best experience possible while achieving their goals. You play a crucial role in delivering top-notch customer experiences and helping our customers get the most out of our platform.
What you’ll do:
- You'll be working closely with our emerging markets customers, alongside a team of other Customer Success Managers and our dedicated teams in Customer Success and Go-To-Market.
- Every day, you'll dive into data about how our customers are doing, using that info to guide your work and make sure our customers are getting what they need.
- You'll be there to give proactive support and advice to our customers, helping them get the most out of our platform through smart automation.
- If our customers have questions or need help, you'll be there to answer them promptly and make sure they're satisfied, sticking to our internal response times.
- Sometimes, you'll have impromptu meetings with customers and key folks from our team to tackle specific challenges and celebrate milestones.
- You'll help build up our library of resources, both for our team and for our customers, to make sure everyone's getting the most out of what we offer.
- You'll team up with different parts of the company, like Customer Success, Go-To-Market, Operations, and our leadership teams, to spot opportunities to create value for our customers and for us.
- If a customer needs some expert advice or help, you'll know when to bring in our technical or compliance teams.
- You'll make sure our customers know about all the resources we offer and that everything's clear and transparent in our interactions.
- And most importantly, you'll build strong relationships with our customers, becoming someone they can trust and rely on.
What you’ll bring:
- At least 2-3 years of experience in Customer Success Management, with a background in shared success or technical teams being a plus.
- You should be comfortable using communication tools and CRM systems, as well as shared inbox software.
- Experience in B2B SaaS, security, compliance, or GRC would be awesome.
- You've got to be a great communicator, a good listener, and someone who uses data to make decisions.
- Team player who's open to feedback and always willing to learn.
- You've had some wins in a fast-paced environment, and you know how to roll with the punches.
Additional Information
This role is a fantastic opportunity to be part of our shared success program for emerging markets customers. You’ll need to be super organized, pay attention to the details, and love working with others to get the job done. It’s a role where you’ll really make a difference, so get ready to dive in and help our customers succeed
At Legale, our mission is to help foster trust across the internet.
Legale is a security and compliance automation platform designed to continuously monitor and gather evidence of a company’s security controls while streamlining end-to-end compliance workflows for audit readiness.
We recognize the importance of earning and maintaining our customers’ trust when it comes to safeguarding their data. We understand firsthand the challenges of achieving and sustaining a robust security and compliance posture, especially for rapidly growing companies. The traditional approach is manual, repetitive, error-prone, and not scalable. Our team of experts in SaaS, security, compliance, and auditing has developed a more efficient solution through automation.
Employment at Legale is solely based on individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment based on race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other protected characteristics under applicable law. We also provide reasonable accommodations to meet our obligations under laws protecting the rights of individuals with disabilities.
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