Description:
In the “Contacts” section, three new mandatory fields have been added to the contact form:
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Company
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Department
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Assigned User (to assign tickets individually)
Additionally, the priority order of the fields has been improved to make the form easier to understand and complete.
Behavior:
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Each user can only see the list of users assigned to them.
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This also applies to users with view-only permissions.
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If the “Assigned User” field is empty, the user can see all users, as it currently works.
Additional Feature:
Users can now upload files using the existing CSV function.
This is considered a new feature.