Introduced a new “Need Help” tab to streamline support interactions and reduce confusion between support, Cloudia, and internal ticket systems. Removed the support icon from the upper right corner and the Cloudia icon from the lower left corner. Replaced both with a single “Need Help” tab, which provides three options: Start a conversation with the …
New Redesign for Cloudia – Unified Support Interface Read More »
Updated the My Tickets section with cosmetic and usability improvements: Clicking on the My Tickets text menu now automatically opens the chat to create or manage tickets, eliminating the need to press the “Create Ticket” button. The ticket page has been redesigned to include two basic graphs: My Tickets per Month and Team Tickets per …
My Tickets – UI Enhancements and Dashboard Graphs Read More »
Enhanced the display of forms to ensure consistent layouts across desktop and mobile devices. Forms configured for a single-column layout will now preserve this structure on mobile. Dropdown fields have been adjusted to display correctly without compression, and the submit button is now fully visible and accessible on smaller screens.
What it is: For Chile (CL) accounts, the field previously labeled “Document ID” is now displayed as “RUT” across the application (create/edit contact, signer assignment, search/autocomplete, and listings).
What it is: Admin profiles now include a RUT field, aligned with the existing Users rules: format enforcement, normalization, and check-digit validation.
What it is: We added an API endpoint to email a copy of a signed document to a specified address, without granting app access. You can include evidence and customize subject and message.
What it is: We unified the action name that moves items to another user. Previously, selecting a folder showed Transfer while selecting a file showed Reassign, even though both did the same. Now, in every context, the action is named Reassign. Why it matters UI consistency (less confusion). Easier onboarding for new users. Clearer docs …
Unified action: everything is Reassign (removed “Transfer” on folders) Read More »
What it is: Two new filters were added when opening Pending from the Dashboard: Simple signature and Advanced signature. You can still filter by Approve or reject, Pending deletion, or view All. Why it matters: Faster prioritization by signature type. Cleaner, more focused lists. Clearer operational metrics for each team. How to use: On the …
Dashboard: new Pending filters (Simple & Advanced signature) Read More »
What it is We shipped usability improvements to the Tickets area: “My tickets”: renamed and icon updated to clearly identify your ticket list. Create ticket in the toolbar: the create ticket action was moved to a dedicated toolbar button (My documents / files view), removing the duplicate action from the support panel. “Support” button (header): …
Tickets: unified entry points, new Create ticket button & “My tickets” Read More »
What it is: We reorganized the dashboard navigation: Certificate and Notifications, previously listed in the main sidebar, have been moved into Settings. This centralizes configuration, making it easier to find and maintain. Why it matters Less fragmentation: configuration unified in Settings. Fewer clicks and clearer navigation. Simpler onboarding and support for teams. How to use Go …
Menu reorg: Certificate and Notifications moved to Settings Read More »
