Sebastian Valencia – Page 10

Tickets: unified entry points, new Create ticket button & “My tickets”

Leave a Comment / New feature / By Sebastian Valencia

What it is We shipped usability improvements to the Tickets area: “My tickets”: renamed and icon updated to clearly identify your ticket list. Create ticket in the toolbar: the create ticket action was moved to a dedicated toolbar button (My documents / files view), removing the duplicate action from the support panel. “Support” button (header): …

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Menu reorg: Certificate and Notifications moved to Settings

Leave a Comment / New feature / By Sebastian Valencia

What it is: We reorganized the dashboard navigation: Certificate and Notifications, previously listed in the main sidebar, have been moved into Settings. This centralizes configuration, making it easier to find and maintain. Why it matters Less fragmentation: configuration unified in Settings. Fewer clicks and clearer navigation. Simpler onboarding and support for teams. How to use Go …

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API: choose advanced signing method and country

Leave a Comment / New feature / By Sebastian Valencia

What it is: We added parameters for signing method and country to the Advanced Signature API. Each request can be routed to the correct provider/rule per jurisdiction (local requirements, validations, cloud/local certificates) while preserving evidence and traceability.

Conditional variables and multi-condition notifications

Leave a Comment / New feature / By Sebastian Valencia

What it is: We added conditional variables and multi-condition support for notifications. Compare form variables with a value and chain additional conditions to control when a notification is sent and with which content. Why it matters Truly contextual notifications driven by document data. Less manual routing: more automation and accuracy. Reusable templates with clear, …

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Automatic evidence_ prefix for evidence downloads

Leave a Comment / New feature / By Sebastian Valencia

What it is: We introduced a standard naming convention for evidence files: when you download evidence, the file name is prefixed with evidence_ followed by the original document name.Example: Contract.pdf → evidence_Contract.pdf. Why it matters Simplifies audits and search. Prevents confusion between the original document and its evidence. Improves consistency across repositories and automated …

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Fixed error when applying a previously saved workflow to a new document

Leave a Comment / Bug fix / By Sebastian Valencia

We fixed a bug where selecting a previously saved workflow for a new document failed to apply steps, assignments, and validations correctly, or triggered a service error.With this update, workflow templates are now copied in full (steps, assignees, rules, and due dates), validated before creation, and the document status syncs properly with the defined transitions.

Fixed blank screen when starting a chat or sending a request

Leave a Comment / Bug fix / By Sebastian Valencia

We fixed a UI issue where starting the chat or submitting a request could lead to a blank screen, preventing the flow from continuing.This update improves error handling and loading-state management to avoid empty renders on slow or failed responses.Now, when chatting or making requests, the app shows a proper progress state or an error …

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API approval error fixed

Leave a Comment / Bug fix / By Sebastian Valencia

We fixed a bug in the API approval flow that caused 4xx/5xx responses or left approvals unregistered, resulting in inconsistent document/request states.This update enforces permission and token scope checks, validates the payload and identifiers, and adds idempotent handling to avoid duplicate operations.With this fix, approval calls made through the API are reliable, and the status …

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Fixed access issue preventing users from opening the document to sign

Leave a Comment / Bug fix / By Sebastian Valencia

We fixed a bug in the signer access flow that prevented users from opening the document from the signing link (it showed an error or redirected without loading the file).This update adjusts link validation and access permissions, improves session handling, and standardizes redirects.Signers can now open the document and proceed with signing directly from the …

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Fixed FEA enrollment error for cloud signing

Leave a Comment / Bug fix / By Sebastian Valencia

We fixed a bug in the FEA enrollment flow that, during identity verification/PIN creation, could trigger a service error and block the cloud signing process.With this update, enrollment now completes reliably; data is properly stored and users can proceed with cloud certificate signing immediately, with correct status updates and full traceability.

Author name: Sebastian Valencia

Tickets: unified entry points, new Create ticket button & “My tickets”

Menu reorg: Certificate and Notifications moved to Settings

API: choose advanced signing method and country

Conditional variables and multi-condition notifications

Automatic evidence_ prefix for evidence downloads

Fixed error when applying a previously saved workflow to a new document

Fixed blank screen when starting a chat or sending a request

API approval error fixed

Fixed access issue preventing users from opening the document to sign

Fixed FEA enrollment error for cloud signing

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